To ensure we are able to take the correct action upon the receipt of a returned order, we are unable to accept unauthorized returns. If you wish to return an item or a full order, please contact us by phone or email to make the correct arrangements. All returns must be approved by Syba Signs prior to being dispatched to us.
We will replace any product delivered to you that is faulty or arrived in a damaged condition. We may request photos of damaged product and packaging. If you wish to return a faulty or damaged product, please contact us to receive approval.
We also undertake to exchange or refund any undamaged standard products purchased from us, excluding postage for change of mind or incorrect item ordered. Vinyl Lettering and Wall Murals are made to order and in many cases cannot be returned. Please contact us to discuss your options. The item(s) must be returned unused with our approval and at your cost within thirty (30) days of purchase. If goods are returned to us for exchange or refund, we do not refund any packing and postage charges. Return of undamaged goods for exchange or refund is entirely at your cost and risk.
If we are unable at the time of return to replace or exchange returned goods, that are faulty, we undertake to refund you for the amount initially charged for the purchase including packaging and postage charges.
As customised products are made specifically to your instructions, we are unable to accept any return or exchange of these items.